HempLand® USA stands behind every one of our products and your satisfaction is 100% Guaranteed. If you’re not completely satisfied with your product, you can return it within 45 days of delivery date for a full refund. No questions asked!
Single Item Returns
To initiate a return, please contact us at firstname.lastname@example.org with your name, order number, and the reason for your return request.
Bulk Order Returns
Please note that returns for bulk orders will be eligible for a full refund on a case by case basis. Any order that includes the purchase of 2 or more of the same type of product using the bulk discount is considered a bulk order, and full refunds on bulk orders are discretionary.
It is our expectation that if you purchase bulk quantities of a specific product, that you should only need to test no more than 2 bottles to determine your satisfaction with the product.
To initiate a request for a bulk order return, please contact us at email@example.com with your name, order number, and the reason for your return request.
Once we receive your return items, we will initiate a refund to your original method of payment and send you a confirmation email. It can take up to 7-10 business days to process, depending on your card issuer’s transaction policies.
Shipping costs are non-refundable. Customer is responsible for return shipping postage.
Return Policy Abuse
We reserve the right to refuse business from anybody who abuses the Lifetime Guarantee return policy. All instances of returns will be documented. If a pattern of return abuse or fraud is evident, we reserve the right to pursue punitive action and/or action pursuant to the law.
If you have any questions on how to return your item to us, please email firstname.lastname@example.org or call 1-888-626-4367 to speak with a customer service representative.