Returns

100% Lifetime Satisfaction Guaranteed

HempLand USA is so confident that you will love our super-premium CBD that we back all purchases with a 100% Lifetime Money-Back Guarantee. If for some reason you are not entirely satisfied with your HempLand product, you can return it for a full refund, minus the original shipping cost. 

Single Item Returns

To initiate a return, please contact us at support@hemplandusa.com with your name, order number, and the reason for your return request.

Bulk Order Returns

Please note that returns for bulk orders will be eligible for a full refund on a case by case basis. Any order that includes the purchase of 2 or more of the same type of product using the bulk discount is considered a bulk order, and full refunds on bulk orders are discretionary.

It is our expectation that if you purchase bulk quantities of a specific product, that you should only need to test no more than 2 bottles to determine your satisfaction with the product.

To initiate a request for a bulk order return, please contact us at support@hemplandusa.com with your name, order number, and the reason for your return request. 

Refunds

Once we receive your return items, we will initiate a refund to your original method of payment and send you a confirmation email. It can take up to 7-10 business days to process, depending on your card issuer’s transaction policies.

Shipping

Shipping costs are non-refundable. Customer is responsible for return shipping postage. 

Return Policy Abuse

We reserve the right to refuse business from anybody who abuses the Lifetime Guarantee return policy. All instances of returns will be documented. If a pattern of return abuse or fraud is evident, we reserve the right to pursue punitive action and/or action pursuant to the law.

Contact Us

If you have any questions on how to return your item to us, please email support@hemplandusa.com or call 1-888-626-4367 to speak with a customer service representative.

 

Hempland USA Returns
HempLand® USA
2646 St. Louis Ave.
Signal Hill, CA 90755
1.888.626.HEMP (4367)